FAQs

Who is Lustre London?

We are a small new business located in Hertfordshire, UK. We are a new makeup brand focused on creating the best make up products for anyone and everyone. All of our products are handmade and have no chemicals or harsh ingredients.

 

Where do you ship to and how long does shipping take?

We ship worldwide!

Our shipping options and delivery times are:

Royal Mail 2nd Class Signed For - 3 - 5 days

Royal Mail 1st Class Signed For - 1 - 2 days

EU Tracked - 3 - 5 days

International Tracked - 5 - 7 days

All delivery times are estimates and apply after items have been shipped. They exclude Sundays. All orders are aimed to be shipped within 24 hours of purchase. Tracking number will be sent after your order has been packaged and shipped.

If at any time items get stuck at customs, unfortunately, Lustre London will not be responsible for any charges or any delays.
 

Can I get a refund or exchange an item?

For hygiene and safety reasons, we do not accept any refunds or exchanges.

 

Can I cancel an order?

If your item has not been delivered or shipped you can cancel your order by contacting us in our contact page.

 

Are your products vegan? 

All our product ingredients are listed on the product pages. We try to aim to make sure all our ingredients are certified vegan. All our products are gluten free and made with cosmetic grade or natural or organic ingredients. Every product has been tested on ourselves as we are confident in the ingredients we use.

 

Do you test on animals?

We do not test on animals. All our products are made with natural and human safe ingredients. This lets us test all our products on ourselves.